Refund policy
Returns and exchanges
We do not accept returns or exchanges for change of mind, wrong size choice, or preference. Please check product specifications and sizing before you order, or call us for help choosing.
Cancellations
Orders cannot be cancelled once payment is made.
Defective, wrong, or damaged products
If you receive a product that is defective, damaged in transit, different from what you ordered, or not as described on our website, we will replace it or refund you in full.
A product is defective if it:
- is unfit for its intended purpose due to a manufacturing or design flaw;
- was damaged before it reached you; or
- does not match the description, specifications, or labelling shown on our website.
To report a problem, contact us within 48 hours of delivery at +91 98945 87481 or ridersincsports@gmail.com, with your order number and photos or video of the issue. Please keep the original packaging. Defective products go through a quality check before a replacement or refund is approved.
Late delivery
If your order arrives after the end of the estimated delivery window in our Shipping Policy (Tamil Nadu: 2–3 days; Rest of India: 5–10 days from dispatch), other than for reasons beyond our control such as natural disasters, strikes, or courier network disruptions, you may request a full refund.
How refunds are paid
Approved refunds go back to your original payment method within 7–10 days.
Manufacturer warranty
Bicycles and components carry the manufacturer's warranty where the brand provides one. We help you register and process warranty claims with the brand.
Our customer care hours are 10:00 am to 7:00 pm, all days.